Política de envío

Shipping Policy

Last Updated: 03/02/2024

Thank you for choosing Afghan Hand! We are committed to providing you with the best possible shopping experience, including transparent and efficient shipping services. Please review our shipping policy below:

1. Order Processing:

• All orders are typically processed within 1-3 & 5-10 business days, excluding weekends and holidays.
• You will receive a confirmation email with tracking information once your order has been shipped.

2. Shipping Methods:

• We offer standard and express shipping options.
• Shipping costs and delivery times vary based on your location and the selected shipping method.

3. Shipping Regions:

• We ship to worldwide, special offers for EU countries and free shipping is available for some EU countries.

4. Shipping Costs:

• Shipping costs are calculated during the checkout process based on the weight of the items and your location.
• Free shipping may be available for orders exceeding a specified amount – check our website for current promotions.

5. Delivery Times:

• Standard shipping within the EU typically takes 5-10 business days.
• Express shipping options are available for faster delivery (2-5 business days).

6. Customs and Duties:

• All orders within the EU are shipped with all applicable taxes included in the purchase price.
• Customers are responsible for any customs duties or taxes for orders shipped outside the EU.

7. Order Tracking:

• You can track your order using the provided tracking information in the confirmation email.
• For any tracking-related inquiries, contact our customer service team.

8. Shipping Delays:

• While we strive to meet the specified delivery times, unforeseen circumstances or events beyond our control may cause delays. We appreciate your understanding in such situations.

9. Address Accuracy:

• Please ensure your shipping address is accurate to prevent delivery issues.
• Contact us immediately if you notice any errors in your shipping address after placing an order.

10. Returns and Refunds:

• For information on returns and refunds, please refer to our Return Policy.

11. Contact Information:

• If you have any questions or concerns about our shipping policy, please contact our customer service team at info@afghanhand.eu

We appreciate your trust in Afghan Hand. Happy shopping!

Afghan Hand

Address: Calle de la Sierra de Meira, 68 bajo 1 Madrid Spain.

WhatsApp Contact: +34603775094

Email: info@afghanhand.eu